1. Your Personal Data
We use freetobook as our booking engine, which collects and stores information that you give when you make a booking. You are asked for your name, address, telephone number and email, along with payment information and the names of any guests travelling with you. This information is stored in our booking system in order to process your booking and also to enable us to contact you in relation to your booking. Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations.
2. Data processed directly by third parties
Payment information will be processed directly by secure PCI Level 1 compliant payment gateway providers.
3. Joint Controllers
In the context of providing booking software to The Bull Inn, Woodbridge, freetobook and The Bull Inn, Woodbridge shall together operate as joint data controllers for the processing of your personal data.
4. Security Procedures
In accordance with General Data Protection Regulations (GDPR), we observe reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. Only authorised personnel are permitted to access personal information in the course of their work.
5. Control of your Personal Data
You may be asked to send feedback after your stay in order that we may further improve our service. Your email address will be used for this purpose. If you complete a review, it may be posted on our website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
To process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with us.
Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.